Self-funded
person needing a Nursing Home placement
Summary A client asked an Independent
Care Adviser to advise on and provide her with the most
appropriate care home
with nursing alternatives for her needs. The Independent
Care Adviser researched the various options and provided the
client with a short-list of the most appropriate care homes.
The client visited the homes and selected one. The client
was happy: she had chosen the right care home with nursing
and had saved money by making an informed choice.
The Enquiry Miss Lee contacted an Independent
Care Adviser with regard to advice on finding a care home
with nursing. A consultation by personal visit from one of
their Senior Care Advisers [a nurse] was arranged for later
the same week.
The Consultation The Care Adviser met with Miss Lee at home
as arranged. Miss Lee was first given the opportunity to discuss
the overall situation from her own perspective. The Care Adviser
then established her physical and mental health needs, the
available support and her medical history. Funding and personal
criteria were also established.
Overall Situation Miss Lee was an 80 year old retired professional
who was mentally alert and intelligent. She had lived in her
current, privately owned home for many years but was now considering
her options because of ill health. Despite suffering with
incontinence problems and severe breathlessness she was remarkably
independent in her own home. She was an articulate lady, well
able to recognise and communicate her care needs. She was
aware that she was prone to falls. She had no family in the
UK and her local friends had either passed away or moved from
the area. She employed domestic help and had meals on wheels
but was not currently receiving any personal care.
Outcome of Consultation During
the course of the Consultation both care
at home and residential care were discussed. Sources of
additional support at home were identified but quickly discounted
by Miss Lee as she was keen to shed herself of the responsibility
of running her own home and of providing care to herself in
it.
Following the discussion Miss Lee asked the
Independent Care Adviser
to research Care Homes with Nursing with large en-suite bedroom
facilities or a suite on the ground floor, within a 20 mile
radius of her current address. She was advised that the Care
Adviser would be able to accompany her to view homes of interest
in due course if this service was required.
Confirmation Letter Following the consultation, the Care Adviser
wrote to Miss Lee, giving a summary of her situation and her
instructions.
Researching the
Options With due regard to Mrs Lee’s care, social,
financial and geographical requirements, the Care Adviser
researched their specialist databases and selected appropriate
target care homes with nursing which would meet the specific
criteria, and then contacted them to check room availability
and negotiate prices. Miss Lee’s individual care needs
were discussed with the matron of each establishment to ensure
that these could be met. The Care Adviser was then able to
provide a shortlist of appropriate homes which most closely
met the criteria set by Miss Lee.
The Report
A report was prepared for Miss Lee, including details and
current brochures for each of the suggested Care
Homes with Nursing, together with supplementary information
relevant to Miss Lee’s situation.
Follow Up Phone
Call
The Care Adviser made telephone contact with Miss Lee three
days after sending the report to ensure that it had been received
and understood and to answer any queries arising from it.
A further call was made two weeks later to check
Miss Lee’s progress with her selection. Miss Lee had
visited a number of homes and selected the one she was most
happy with.
Result
Miss Lee selected her favoured care home with nursing. She
was entirely satisfied: she had found the best care home with
nursing for her needs and had saved money by making an informed
choice.
If you require
further assistance or would like to speak to the Independent
Care Adviser this site recommends please call 0800 137
669 or complete the e-mail enquiry
form.